Terms & Conditions

2. Purchases and Payments

• All purchases are subject to product availability. If an item is not in stock, we will notify you promptly and provide alternatives where possible.
• Payments must be made at the time of checkout using one of the accepted payment methods displayed on our website.
• You agree to provide accurate billing and shipping information to avoid delays in order processing.

3. Shipping Policy

• Orders will be processed and shipped within 3 business days unless stated otherwise.
• We are not responsible for delays caused by couriers, customs, or other unforeseen circumstances.
• Shipping fees, where applicable, are non-refundable.

4. Refund Policy

• Refunds are only available for eligible items returned within 3 days of purchase.
• The item must be unused, in its original condition, and in the original packaging.
• You must provide proof of purchase, such as a receipt or order confirmation.
• Refunds will be processed within 3 business days after the item has been received and inspected.

5. Return and Exchange Policy

• Returns and exchanges must be initiated within 3 days of purchase.
• Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
• If the item is deemed defective, a replacement will be provided at no additional cost.

6. Order Cancellations

• Orders can only be canceled before they are processed for shipping.
• A cancellation request must be sent via email to admin@iesta.org with the order number as a reference.

7. Limitation of Liability

• We are not liable for any damages, direct or indirect, resulting from the use of our website, products, or services.
• In no event shall our liability exceed the total amount paid by you for the product or service in question.

8. Dispute Resolution

• Any disputes arising from the use of our website or services will be governed by the laws of Indonesia.
• You agree to resolve disputes amicably before pursuing legal action.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information.

10. Amendments to Terms

• We reserve the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting.
• Your continued use of our website constitutes your agreement to the updated terms.

11. Contact Information

If you have any questions or concerns about these terms, please contact us:

• Email: admin@iesta.org
• Phone: +6285394518769